Travel Ease
From concept to completion!
How a Streamlined Platform Helped Boutique Hotels Increase Direct Bookings and Improve Guest Experiences. See how Kreeya made it possible.
Web, Mobile
Travel & Hospitality
AI
SaaS
Growing Business
Boston, MA
Company Overview
TravelEase is a Travel and Hospitality SaaS platform for boutique hotels to manage bookings, communicate with guests, and optimize pricing strategies. The platform enhances guest experiences while improving operational efficiency.
Challenges
TravelEase faced critical UX challenges that disrupted both operational efficiency and guest satisfaction. The platform’s cluttered booking systems led to delays in updates and difficulties managing OTA integrations, leaving property managers burdened with manual guest communication. Without automation or clear pricing insights, boutique hotel owners struggled to maintain the personalized engagement essential for outstanding guest experiences. These issues highlighted the need for a streamlined, intuitive solution that could simplify bookings and enhance overall guest satisfaction.
Our Design Approach
Discover
- Discovery workshops
- User Research
- UX Audit
- Heuristic Evaluation
UI/UX Design
- Wireframes and prototyping
- Usability testing
- UI Design
Deliver
- Design System
- UI Screens
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User Research
After conducting initial user research and gathering feedback from users across different roles, we identified some key UX issues and challenges.
Pain points Uncovered
- Fragmented booking systems hindered efficiency.
- Lack of automation in guest communication increased manual effort.
- No actionable insights for optimizing pricing strategies.
Ideate - Prototype - Test
We collaborated with TravelEase to create prototypes for centralized booking dashboards, customizable guest templates, and a dynamic pricing tool. Usability testing ensured seamless interaction across features.
Solution
Through meticulous user research and iterative prototyping, we crafted a streamlined claims platform that simplifies complex workflows. By prioritizing usability and optimizing the information architecture, we enhanced accessibility, making the claims process faster and more intuitive for all users.
Centralized Booking Dashboard
- Designed a unified dashboard for managing direct bookings, OTA integrations, and cancellations, providing real-time updates and an intuitive calendar view.
- Improvements: Designed a unified dashboard for managing direct bookings, OTA integrations, and cancellations, providing real-time updates and an intuitive calendar view.
Automated Guest Communication Panel
- Developed a guest communication tool with automated, customizable templates for pre-arrival, in-stay, and post-stay messages while maintaining a personal touch.
- Improvements: Enhanced guest engagement, improved response times, and reduced manual communication efforts
Dynamic Pricing Tool
- Built a pricing optimization tool with actionable insights, real-time market comparisons, and automated rate adjustments to maximize revenue.
- Improvements: Increased profitability, improved occupancy rates, and simplified pricing strategy management.
Review Management Screen
- Designed an easy-to-use review management screen to monitor, respond to, and analyze guest reviews across platforms.
- Improvements: Improved guest satisfaction, boosted online reputation, and provided actionable feedback for service enhancements.
The Impact
After implementing the UX improvements, we tracked several key metrics to measure the impact of our work:
50%
Increase in direct bookings, reducing OTA dependency.
45%
Time saved with automated guest communication tools.
30%
Better guest satisfaction from personalized interactions.
25%
Revenue boost via dynamic pricing optimization.
“
Kreeya transformed Celito into the ultimate tool for pharmaceutical researchers. They redesigned the platform to make it intuitive and highly efficient, enabling seamless exploration of diverse datasets. Their expertise in user-centered design has significantly improved research workflows, boosted engagement, and enhanced decision-making for pre-launch drug development.
Tarun Aleti
Co-founder, CTO at Celito
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