Energy Net
From concept to completion!
How a Data-Driven Design Transformed Energy Management for Utility Providers. See how Kreeya made it possible.
Web, Mobile
Energy Management
AI
SaaS
Growing Business
Boston, MA
Company Overview
EnergyNet is a SaaS platform for utility providers to optimize energy distribution, monitor grids in real-time, and improve customer engagement with actionable insights.
Challenges
EnergyNet struggled with high operational costs due to frequent outages, and inefficient energy distribution system, resulting in customer dissatisfaction and regulatory penalties. Their dashboard failed to incorporate and visualise the data and keep a record. Utility providers lacked real-time visibility into grid performance, making it difficult to identify and resolve issues quickly. The absence of predictive maintenance tools led to unexpected equipment failures and costly non-operational periods. Additionally, unstructured and cluttered data made decision-making complex, while manual cross-referencing of reports slowed down operations. These challenges highlighted the need for a more intuitive, data-driven platform to enhance grid management, optimize energy flow, and improve overall efficiency.
Our Design Approach
Discover
- Discovery workshops
- User Research
- UX Audit
- Heuristic Evaluation
UI/UX Design
- Wireframes and prototyping
- Usability testing
- UI Design
Deliver
- Design System
- UI Screens
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User Research
After conducting initial user research and gathering feedback from users across different roles, we identified some key UX issues and challenges.
Pain points Uncovered
- Real-time data visualization was overly complex and hard to interpret.
- No predictive tools to prevent equipment failures.
- Manual cross-referencing of data
Ideate - Prototype - Test
Our prototypes included real-time data maps, predictive alerts for equipment failures, and simplified customer dashboards. Testing with utility managers ensured the designs addressed pain points effectively.
Solution
Through meticulous user research and iterative prototyping, we crafted a streamlined claims platform that simplifies complex workflows. By prioritizing usability and optimizing the information architecture, we enhanced accessibility, making the claims process faster and more intuitive for all users.
Interactive Grid Monitoring Dashboard
- Built a real-time grid monitoring dashboard featuring an interactive map with nodes, fault indicators, and live metrics such as energy usage and outages. Tooltips provide detailed descriptions for critical and warning alerts.
- Improvements: Enhanced grid visibility, faster issue identification, and streamlined response times.
Predictive Maintenance System
- Developed a predictive maintenance screen with equipment health indicators (green, yellow, red) and actionable insights like prioritized tasks and service logs. Maintenance history is displayed in a user-friendly table format.
- Improvements: Reduced equipment failures, improved operational reliability, and minimized maintenance costs.
Customer Engagement Screen
- Designed a customer dashboard with usage breakdown charts, personalized energy-saving tips, and a detailed billing summary. Visual elements like pie charts and tables improve data comprehension.
- Improvements: Increased customer satisfaction, better energy consumption awareness, and reduced support queries.
Comprehensive Analytics Screen
- Created an analytics dashboard displaying consumption trends, monthly revenue metrics, and downtime analysis. Interactive graphs and tables enable utility managers to derive actionable insights.
- Improvements: Improved decision-making, enhanced operational planning, and increased revenue transparency.
The Impact
After implementing the UX improvements, we tracked several key metrics to measure the impact of our work:
35%
Reduction in grid outages through predictive maintenance.
40%
Improved customer satisfaction with actionable insights.
20%
Cost savings achieved through optimized operations.
25%
25% Faster issue resolution via real-time grid monitoring.
“
Kreeya transformed Celito into the ultimate tool for pharmaceutical researchers. They redesigned the platform to make it intuitive and highly efficient, enabling seamless exploration of diverse datasets. Their expertise in user-centered design has significantly improved research workflows, boosted engagement, and enhanced decision-making for pre-launch drug development.
Tarun Aleti
Co-founder, CTO at Celito
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